Help Centre
Frequently Asked Questions
Everything you need to know about orders, delivery, sizing and care.
Orders are delivered across Pakistan in 3–5 working days. Custom and made-to-measure pieces take 10–15 working days to make before shipping.
Yes. You can pay in cash when your order arrives, or pay in advance by bank transfer, JazzCash or Easypaisa.
[Edit] Rs. 250 per order. Delivery is free on orders above Rs. 10,000.
Yes – size exchange is available within 7 days of delivery if the item is unused and has its original tags. Custom-made items cannot be exchanged.
Yes. We only use genuine leather – lambskin, sheepskin, cowhide, goat suede and full-grain leather. The material is listed on every product page.
Check our Size Guide, or choose “Made to measure – free” on the product page and enter your measurements. We will tailor the jacket to you.
Absolutely. Use the Design Your Own page to choose the style, leather, colour, lining and hardware, or send us a reference picture on WhatsApp.
Yes. Use the custom order form or message us on WhatsApp with the quantity, and we will send you a quote.
Wipe with a soft dry cloth, condition every 6 months, keep away from direct heat and store on a wide hanger in a breathable bag.
Log in to My Account to see your order status. We also send the tracking number by SMS / WhatsApp once your order ships.